Shipping policy

What countries do we ship to?

We ship all our packages standard free shipping (some restrictions may apply). It is very important that customers put their correct address when placing an order to ensure their package(s) arrive at right location.

How long would it take for my package to arrive?

Orders are usually processed within 1- 3 business days from when your order is placed. From there packages are shipped off to customers with shipping times ranging typically from 3 - 25 business days based on your location.  Sometimes there may be postal delays during the busier seasons of the year, e.g. Christmas holidays.

SHIPPING TIMES:

USA

6 -15 Business Days from dispatch date

Canada

6 - 15 Business Days from dispatch date

Australia

7 - 16 Business Days from dispatch date

New Zealand

7 - 16 Business Days from dispatch date

Tracking information, is always provided after confirmation of shipping out your order. If your tracked package does not arrive to you within the specified time, you would be eligible for a refund or replacement.

For all inquiries contact us through the contact page or send us an email at support@pawsomeox.store. We will be more than happy to assist you.

How can I track my order?

Once your order is processed and shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our website or through 'Track My Order' on our website.

Are There Any Shipping Fees?

We offer FREE SHIPPING on ALL orders.

Can I change my shipping address after placing an order?

Unfortunately, we cannot change the shipping address once the order is

placed. Please double-check your shipping information before completing

your purchase.

Do I have to pay for return shipping?

Customers are responsible for return shipping costs unless the item is damaged or defective upon arrival.